""" Options:
Date: 2025-05-04 22:29:04
Version: 8.71
Tip: To override a DTO option, remove "#" prefix before updating
BaseUrl: https://team.evovoice.io

#GlobalNamespace: 
#AddServiceStackTypes: True
#AddResponseStatus: False
#AddImplicitVersion: 
#AddDescriptionAsComments: True
IncludeTypes: GetCallCenterDashboard.*
#ExcludeTypes: 
#DefaultImports: datetime,decimal,marshmallow.fields:*,servicestack:*,typing:*,dataclasses:dataclass/field,dataclasses_json:dataclass_json/LetterCase/Undefined/config,enum:Enum/IntEnum
#DataClass: 
#DataClassJson: 
"""

import datetime
import decimal
from marshmallow.fields import *
from servicestack import *
from typing import *
from dataclasses import dataclass, field
from dataclasses_json import dataclass_json, LetterCase, Undefined, config
from enum import Enum, IntEnum


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboardAgent:
    id: Optional[str] = None
    name: Optional[str] = None
    queues: Optional[List[str]] = None
    agent_state: Optional[str] = None
    call_state: Optional[str] = None
    sign_in_time: Optional[str] = None
    sign_in_duration: Optional[str] = None
    percent_available: Optional[str] = None
    avg_busy_in: Optional[str] = None
    avg_wrap_up: Optional[str] = None
    date_of_last_call: Optional[str] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboardQueue:
    name: Optional[str] = None
    num_agents: int = 0
    num_calls_queued: int = 0
    longest_waiting_call: Optional[str] = None
    expected_wait_time: Optional[str] = None
    expected_hold_time: Optional[str] = None
    average_speed_of_answer: Optional[str] = None
    idle_agents: int = 0
    unavailable_agents: int = 0


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboardCall:
    id: Optional[str] = None
    customer: Optional[str] = None
    queue: Optional[str] = None
    agent: Optional[str] = None
    state: Optional[str] = None
    duration: Optional[str] = None
    hold: Optional[str] = None
    extra_info: Optional[str] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboard:
    agents: Optional[List[CallCenterDashboardAgent]] = None
    queues: Optional[List[CallCenterDashboardQueue]] = None
    calls: Optional[List[CallCenterDashboardCall]] = None


# @Route("/dashboard/call-center", "GET")
# @Api(Description="Returns the call center dashboard data")
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class GetCallCenterDashboard(IReturn[CallCenterDashboard], IPost):
    """
    Returns the call center dashboard data
    """

    # @ApiMember(Description="The account ID to retrieve for")
    account_id: Optional[str] = None
    """
    The account ID to retrieve for
    """