Evo Voice

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HoldSession

Hold the specified session

export class NodeParameterMap
{
    [key:string] : NodeParameter;

    public constructor(init?: Partial<NodeParameterMap>) { (Object as any).assign(this, init); }
}


export class EntityInfo
{
    /** @description The ID of the object */
    // @ApiMember(Description="The ID of the object")
    public id: string;

    /** @description The date the object was created */
    // @ApiMember(Description="The date the object was created")
    public dateCreated: string;

    /** @description The date the object was last modified */
    // @ApiMember(Description="The date the object was last modified")
    public dateLastModified: string;

    /** @description The user that created this object */
    // @ApiMember(Description="The user that created this object")
    public createdBy: string;

    /** @description The user that last modified this object */
    // @ApiMember(Description="The user that last modified this object")
    public lastModifiedBy: string;

    public constructor(init?: Partial<EntityInfo>) { (Object as any).assign(this, init); }
}

export enum SessionDialState
{
    None = 'None',
    Active = 'Active',
}

export enum SessionCallState
{
    Disconnected = 'Disconnected',
    Ringing = 'Ringing',
    Connected = 'Connected',
    Hold = 'Hold',
    Passive = 'Passive',
}

export enum SessionQueueStates
{
    None = 'None',
    Queued = 'Queued',
    Ringing = 'Ringing',
    Connected = 'Connected',
    Hold = 'Hold',
    Disconnected = 'Disconnected',
}

export class CustomerBreadcrumb
{
    public id: string;
    public name: string;

    public constructor(init?: Partial<CustomerBreadcrumb>) { (Object as any).assign(this, init); }
}

export enum FlowChannels
{
    Voice = 'Voice',
    Chat = 'Chat',
    Fax = 'Fax',
}

export enum SessionHoldReasons
{
    None = 'None',
    Transferring = 'Transferring',
}

export class SessionLogInfo
{
    public date: string;
    public message: string;

    public constructor(init?: Partial<SessionLogInfo>) { (Object as any).assign(this, init); }
}

export enum SessionMemberCallState
{
    None = 'None',
    Ringing = 'Ringing',
    Connected = 'Connected',
    Hold = 'Hold',
}

export enum SessionMemberRoles
{
    None = 'None',
    Caller = 'Caller',
    Agent = 'Agent',
    Transfer = 'Transfer',
}

export class SessionMemberInfo
{
    public identity: string;
    public endpointId: string;
    public displayName: string;
    public isOriginalMember: boolean;
    public avatarUrl: string;
    public applicationData: { [index:string]: string; };
    public callState: SessionMemberCallState;
    public role: SessionMemberRoles;
    public callSid: string;
    public muted: boolean;

    public constructor(init?: Partial<SessionMemberInfo>) { (Object as any).assign(this, init); }
}

export enum SessionDirections
{
    Incoming = 'Incoming',
    Outgoing = 'Outgoing',
}

export class SessionInfo extends EntityInfo
{
    /** @description The state of the session */
    // @ApiMember(Description="The state of the session")
    public dialState: SessionDialState;

    /** @description The call state of the session */
    // @ApiMember(Description="The call state of the session")
    public callState: SessionCallState;

    /** @description The queue state of the session */
    // @ApiMember(Description="The queue state of the session")
    public queueState: SessionQueueStates;

    /** @description The ID of the account associated with the flow */
    // @ApiMember(Description="The ID of the account associated with the flow")
    public accountId: string;

    /** @description The name of the account associated with the session */
    // @ApiMember(Description="The name of the account associated with the session")
    public accountName: string;

    /** @description The ID of the customer this session is associated with */
    // @ApiMember(Description="The ID of the customer this session is associated with")
    public customerId: string;

    /** @description The customer breadcrumb this session is associated with */
    // @ApiMember(Description="The customer breadcrumb this session is associated with")
    public customerBreadcrumb: CustomerBreadcrumb[];

    /** @description The name of the customer this session is associated with */
    // @ApiMember(Description="The name of the customer this session is associated with")
    public customerName: string;

    /** @description The ID of the endpoint associated with this session */
    // @ApiMember(Description="The ID of the endpoint associated with this session")
    public endpointId: string;

    /** @description The name of the endpoint associated with this session */
    // @ApiMember(Description="The name of the endpoint associated with this session")
    public endpointName: string;

    /** @description The date the call completed */
    // @ApiMember(Description="The date the call completed")
    public dateCompleted: string;

    /** @description The destination of the session (e.g. what was entered into the Dial box) */
    // @ApiMember(Description="The destination of the session (e.g. what was entered into the Dial box)")
    public destination: string;

    /** @description The to address if any */
    // @ApiMember(Description="The to address if any")
    public toAddress: string;

    /** @description The from address if any */
    // @ApiMember(Description="The from address if any")
    public fromAddress: string;

    /** @description The from name if any */
    // @ApiMember(Description="The from name if any")
    public fromName: string;

    /** @description Answered by name (if any) */
    // @ApiMember(Description="Answered by name (if any)")
    public answeredByName: string;

    /** @description The ID of the queue member assigned to this call */
    // @ApiMember(Description="The ID of the queue member assigned to this call")
    public queueMemberId: string;

    /** @description The flow channel */
    // @ApiMember(Description="The flow channel")
    public channel: FlowChannels;

    /** @description Has the session ended */
    // @ApiMember(Description="Has the session ended")
    public ended: boolean;

    /** @description The outcome of the call */
    // @ApiMember(Description="The outcome of the call")
    public outcome: string;

    /** @description The twilio Call SID of this session */
    // @ApiMember(Description="The twilio Call SID of this session")
    public callSid: string;

    /** @description Any console data for this session */
    // @ApiMember(Description="Any console data for this session")
    public consoleData: string;

    /** @description The name of the hold queue for this call */
    // @ApiMember(Description="The name of the hold queue for this call")
    public holdQueueName: string;

    /** @description The user ID who put this call on hold */
    // @ApiMember(Description="The user ID who put this call on hold")
    public heldByUserId: string;

    /** @description The reason for the hold */
    // @ApiMember(Description="The reason for the hold")
    public holdReason: SessionHoldReasons;

    /** @description The SID of the conference if in a conference call */
    // @ApiMember(Description="The SID of the conference if in a conference call")
    public conferenceSid: string;

    /** @description The display name for this session */
    // @ApiMember(Description="The display name for this session")
    public displayName: string;

    /** @description The log entries for this session */
    // @ApiMember(Description="The log entries for this session")
    public log: SessionLogInfo[];

    /** @description The members of this session */
    // @ApiMember(Description="The members of this session")
    public members: SessionMemberInfo[];

    /** @description The callback number (typically used for SIP to User calls) */
    // @ApiMember(Description="The callback number (typically used for SIP to User calls)")
    public callbackNumber: string;

    /** @description The ID of the endpoint that answered */
    // @ApiMember(Description="The ID of the endpoint that answered")
    public answeredById: string;

    /** @description Is this session incoming or outgoing? */
    // @ApiMember(Description="Is this session incoming or outgoing?")
    public direction: SessionDirections;

    /** @description The phone number that this session is coming from (used with SMS chats) */
    // @ApiMember(Description="The phone number that this session is coming from (used with SMS chats)")
    public fromPhoneNumber: string;

    /** @description The Call SID of the most recently added conference participant */
    // @ApiMember(Description="The Call SID of the most recently added conference participant")
    public mostRecentParticipantCallSid: string;

    /** @description Was this session missed? */
    // @ApiMember(Description="Was this session missed?")
    public wasMissed: boolean;

    /** @description The ring queue that the call is currently in */
    // @ApiMember(Description="The ring queue that the call is currently in")
    public ringQueueId: string;

    public constructor(init?: Partial<SessionInfo>) { super(init); (Object as any).assign(this, init); }
}

/** @description Hold the specified session */
// @Api(Description="Hold the specified session")
export class HoldSession implements IPost
{
    /** @description The local call SID */
    // @ApiMember(Description="The local call SID")
    public callSid: string;

    /** @description The ID of the session to hold */
    // @ApiMember(Description="The ID of the session to hold")
    public sessionId: string;

    /** @description The reason you are holding this call */
    // @ApiMember(Description="The reason you are holding this call")
    public reason: SessionHoldReasons;

    public constructor(init?: Partial<HoldSession>) { (Object as any).assign(this, init); }
}

TypeScript HoldSession DTOs

POST /sessions/{sessionId}/hold HTTP/1.1 
Host: team.evovoice.io 
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length

{
	callSid: String,
	sessionId: String,
	reason: None
}

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	dialState: None,
	callState: Disconnected,
	queueState: None,
	accountId: String,
	accountName: String,
	customerId: String,
	customerBreadcrumb: 
	[
		{
			id: String,
			name: String
		}
	],
	customerName: String,
	endpointId: String,
	endpointName: String,
	dateCompleted: String,
	destination: String,
	toAddress: String,
	fromAddress: String,
	fromName: String,
	answeredByName: String,
	queueMemberId: String,
	channel: Voice,
	ended: False,
	outcome: String,
	callSid: String,
	consoleData: String,
	holdQueueName: String,
	heldByUserId: String,
	holdReason: None,
	conferenceSid: String,
	displayName: String,
	log: 
	[
		{
			date: String,
			message: String
		}
	],
	members: 
	[
		{
			identity: String,
			endpointId: String,
			displayName: String,
			isOriginalMember: False,
			avatarUrl: String,
			applicationData: 
			{
				String: String
			},
			callState: None,
			role: None,
			callSid: String,
			muted: False
		}
	],
	callbackNumber: String,
	answeredById: String,
	direction: Incoming,
	fromPhoneNumber: String,
	mostRecentParticipantCallSid: String,
	wasMissed: False,
	ringQueueId: String,
	id: String,
	dateCreated: String,
	dateLastModified: String,
	createdBy: String,
	lastModifiedBy: String
}