Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager

The following routes are available for this service:
GET	/dashboard/call-center

import Foundation
import ServiceStack

/**
* Returns the call center dashboard data
*/
// @Api(Description="Returns the call center dashboard data")
public class GetCallCenterDashboard : IPost, Codable
{
    /**
    * The account ID to retrieve for
    */
    // @ApiMember(Description="The account ID to retrieve for")
    public var accountId:String

    required public init(){}
}

public class CallCenterDashboard : Codable
{
    public var agents:[CallCenterDashboardAgent]
    public var queues:[CallCenterDashboardQueue]
    public var calls:[CallCenterDashboardCall]

    required public init(){}
}

public class CallCenterDashboardAgent : Codable
{
    public var id:String
    public var name:String
    public var queues:[String]
    public var agentState:String
    public var callState:String
    public var signInTime:String
    public var signInDuration:String
    public var percentAvailable:String
    public var avgBusyIn:String
    public var avgWrapUp:String
    public var dateOfLastCall:String

    required public init(){}
}

public class CallCenterDashboardQueue : Codable
{
    public var name:String
    public var numAgents:Int
    public var numCallsQueued:Int
    public var longestWaitingCall:String
    public var expectedWaitTime:String
    public var expectedHoldTime:String
    public var averageSpeedOfAnswer:String
    public var idleAgents:Int
    public var unavailableAgents:Int

    required public init(){}
}

public class CallCenterDashboardCall : Codable
{
    public var id:String
    public var customer:String
    public var queue:String
    public var agent:String
    public var state:String
    public var duration:String
    public var hold:String
    public var extraInfo:String

    required public init(){}
}

Swift GetCallCenterDashboard DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: team.evovoice.io 
Accept: text/jsv

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	agents: 
	[
		{
			id: String,
			name: String,
			queues: 
			[
				String
			],
			agentState: String,
			callState: String,
			signInTime: String,
			signInDuration: String,
			percentAvailable: String,
			avgBusyIn: String,
			avgWrapUp: String,
			dateOfLastCall: String
		}
	],
	queues: 
	[
		{
			name: String,
			numAgents: 0,
			numCallsQueued: 0,
			longestWaitingCall: String,
			expectedWaitTime: String,
			expectedHoldTime: String,
			averageSpeedOfAnswer: String,
			idleAgents: 0,
			unavailableAgents: 0
		}
	],
	calls: 
	[
		{
			id: String,
			customer: String,
			queue: String,
			agent: String,
			state: String,
			duration: String,
			hold: String,
			extraInfo: String
		}
	]
}