| Requires any of the roles: | SystemAdministrator, Manager |
| GET | /dashboard/call-center |
|---|
namespace Voice.Api.Dashboard
open System
open System.IO
open System.Collections
open System.Collections.Generic
open System.Runtime.Serialization
open ServiceStack
open ServiceStack.DataAnnotations
[<AllowNullLiteral>]
type CallCenterDashboardAgent() =
member val Id:String = null with get,set
member val Name:String = null with get,set
member val Queues:ResizeArray<String> = null with get,set
member val AgentState:String = null with get,set
member val CallState:String = null with get,set
member val SignInTime:String = null with get,set
member val SignInDuration:String = null with get,set
member val PercentAvailable:String = null with get,set
member val AvgBusyIn:String = null with get,set
member val AvgWrapUp:String = null with get,set
member val DateOfLastCall:String = null with get,set
[<AllowNullLiteral>]
type CallCenterDashboardQueue() =
member val Name:String = null with get,set
member val NumAgents:Int32 = new Int32() with get,set
member val NumCallsQueued:Int32 = new Int32() with get,set
member val LongestWaitingCall:String = null with get,set
member val ExpectedWaitTime:String = null with get,set
member val ExpectedHoldTime:String = null with get,set
member val AverageSpeedOfAnswer:String = null with get,set
member val IdleAgents:Int32 = new Int32() with get,set
member val UnavailableAgents:Int32 = new Int32() with get,set
[<AllowNullLiteral>]
type CallCenterDashboardCall() =
member val Id:String = null with get,set
member val Customer:String = null with get,set
member val Queue:String = null with get,set
member val Agent:String = null with get,set
member val State:String = null with get,set
member val Duration:String = null with get,set
member val Hold:String = null with get,set
member val ExtraInfo:String = null with get,set
[<AllowNullLiteral>]
type CallCenterDashboard() =
member val Agents:ResizeArray<CallCenterDashboardAgent> = null with get,set
member val Queues:ResizeArray<CallCenterDashboardQueue> = null with get,set
member val Calls:ResizeArray<CallCenterDashboardCall> = null with get,set
///<summary>
///Returns the call center dashboard data
///</summary>
[<Api(Description="Returns the call center dashboard data")>]
[<AllowNullLiteral>]
type GetCallCenterDashboard() =
interface IPost
///<summary>
///The account ID to retrieve for
///</summary>
[<ApiMember(Description="The account ID to retrieve for")>]
member val AccountId:String = null with get,set
F# GetCallCenterDashboard DTOs
To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
GET /dashboard/call-center HTTP/1.1 Host: team.evovoice.io Accept: text/jsv
HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length
{
agents:
[
{
id: String,
name: String,
queues:
[
String
],
agentState: String,
callState: String,
signInTime: String,
signInDuration: String,
percentAvailable: String,
avgBusyIn: String,
avgWrapUp: String,
dateOfLastCall: String
}
],
queues:
[
{
name: String,
numAgents: 0,
numCallsQueued: 0,
longestWaitingCall: String,
expectedWaitTime: String,
expectedHoldTime: String,
averageSpeedOfAnswer: String,
idleAgents: 0,
unavailableAgents: 0
}
],
calls:
[
{
id: String,
customer: String,
queue: String,
agent: String,
state: String,
duration: String,
hold: String,
extraInfo: String
}
]
}