Evo Voice

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HoldSession

Hold the specified session

Requires Authentication
Required role:User
The following routes are available for this service:
POST/sessions/{sessionId}/hold
using System;
using System.IO;
using System.Collections;
using System.Collections.Generic;
using System.Runtime.Serialization;
using ServiceStack;
using ServiceStack.DataAnnotations;
using Voice.Api.Sessions;
using Voice.Api;
using Voice.Api.Customers;
using Voice.Api.Flows;

namespace Voice.Api
{
    public partial class EntityInfo
    {
        ///<summary>
        ///The ID of the object
        ///</summary>
        [ApiMember(Description="The ID of the object")]
        public virtual string Id { get; set; }

        ///<summary>
        ///The date the object was created
        ///</summary>
        [ApiMember(Description="The date the object was created")]
        public virtual string DateCreated { get; set; }

        ///<summary>
        ///The date the object was last modified
        ///</summary>
        [ApiMember(Description="The date the object was last modified")]
        public virtual string DateLastModified { get; set; }

        ///<summary>
        ///The user that created this object
        ///</summary>
        [ApiMember(Description="The user that created this object")]
        public virtual string CreatedBy { get; set; }

        ///<summary>
        ///The user that last modified this object
        ///</summary>
        [ApiMember(Description="The user that last modified this object")]
        public virtual string LastModifiedBy { get; set; }
    }

}

namespace Voice.Api.Customers
{
    public partial class CustomerBreadcrumb
    {
        public virtual string Id { get; set; }
        public virtual string Name { get; set; }
    }

}

namespace Voice.Api.Flows
{
    public enum FlowChannels
    {
        Voice,
        Chat,
        Fax,
    }

}

namespace Voice.Api.Sessions
{
    ///<summary>
    ///Hold the specified session
    ///</summary>
    [Api(Description="Hold the specified session")]
    public partial class HoldSession
        : IPost
    {
        ///<summary>
        ///The local call SID
        ///</summary>
        [ApiMember(Description="The local call SID")]
        public virtual string CallSid { get; set; }

        ///<summary>
        ///The ID of the session to hold
        ///</summary>
        [ApiMember(Description="The ID of the session to hold")]
        public virtual string SessionId { get; set; }

        ///<summary>
        ///The reason you are holding this call
        ///</summary>
        [ApiMember(Description="The reason you are holding this call")]
        public virtual SessionHoldReasons Reason { get; set; }
    }

    public enum SessionCallState
    {
        Disconnected,
        Ringing,
        Connected,
        Hold,
        Passive,
    }

    public enum SessionDialState
    {
        None,
        Active,
    }

    public enum SessionDirections
    {
        Incoming,
        Outgoing,
    }

    public enum SessionHoldReasons
    {
        None,
        Transferring,
    }

    public partial class SessionInfo
        : EntityInfo
    {
        ///<summary>
        ///The state of the session
        ///</summary>
        [ApiMember(Description="The state of the session")]
        public virtual SessionDialState DialState { get; set; }

        ///<summary>
        ///The call state of the session
        ///</summary>
        [ApiMember(Description="The call state of the session")]
        public virtual SessionCallState CallState { get; set; }

        ///<summary>
        ///The queue state of the session
        ///</summary>
        [ApiMember(Description="The queue state of the session")]
        public virtual SessionQueueStates QueueState { get; set; }

        ///<summary>
        ///The ID of the account associated with the flow
        ///</summary>
        [ApiMember(Description="The ID of the account associated with the flow")]
        public virtual string AccountId { get; set; }

        ///<summary>
        ///The name of the account associated with the session
        ///</summary>
        [ApiMember(Description="The name of the account associated with the session")]
        public virtual string AccountName { get; set; }

        ///<summary>
        ///The ID of the customer this session is associated with
        ///</summary>
        [ApiMember(Description="The ID of the customer this session is associated with")]
        public virtual string CustomerId { get; set; }

        ///<summary>
        ///The customer breadcrumb this session is associated with
        ///</summary>
        [ApiMember(Description="The customer breadcrumb this session is associated with")]
        public virtual List<CustomerBreadcrumb> CustomerBreadcrumb { get; set; }

        ///<summary>
        ///The name of the customer this session is associated with
        ///</summary>
        [ApiMember(Description="The name of the customer this session is associated with")]
        public virtual string CustomerName { get; set; }

        ///<summary>
        ///The ID of the endpoint associated with this session
        ///</summary>
        [ApiMember(Description="The ID of the endpoint associated with this session")]
        public virtual string EndpointId { get; set; }

        ///<summary>
        ///The name of the endpoint associated with this session
        ///</summary>
        [ApiMember(Description="The name of the endpoint associated with this session")]
        public virtual string EndpointName { get; set; }

        ///<summary>
        ///The date the call completed
        ///</summary>
        [ApiMember(Description="The date the call completed")]
        public virtual string DateCompleted { get; set; }

        ///<summary>
        ///The destination of the session (e.g. what was entered into the Dial box)
        ///</summary>
        [ApiMember(Description="The destination of the session (e.g. what was entered into the Dial box)")]
        public virtual string Destination { get; set; }

        ///<summary>
        ///The to address if any
        ///</summary>
        [ApiMember(Description="The to address if any")]
        public virtual string ToAddress { get; set; }

        ///<summary>
        ///The from address if any
        ///</summary>
        [ApiMember(Description="The from address if any")]
        public virtual string FromAddress { get; set; }

        ///<summary>
        ///The from name if any
        ///</summary>
        [ApiMember(Description="The from name if any")]
        public virtual string FromName { get; set; }

        ///<summary>
        ///Answered by name (if any)
        ///</summary>
        [ApiMember(Description="Answered by name (if any)")]
        public virtual string AnsweredByName { get; set; }

        ///<summary>
        ///The ID of the queue member assigned to this call
        ///</summary>
        [ApiMember(Description="The ID of the queue member assigned to this call")]
        public virtual string QueueMemberId { get; set; }

        ///<summary>
        ///The flow channel
        ///</summary>
        [ApiMember(Description="The flow channel")]
        public virtual FlowChannels Channel { get; set; }

        ///<summary>
        ///Has the session ended
        ///</summary>
        [ApiMember(Description="Has the session ended")]
        public virtual bool Ended { get; set; }

        ///<summary>
        ///The outcome of the call
        ///</summary>
        [ApiMember(Description="The outcome of the call")]
        public virtual string Outcome { get; set; }

        ///<summary>
        ///The twilio Call SID of this session
        ///</summary>
        [ApiMember(Description="The twilio Call SID of this session")]
        public virtual string CallSid { get; set; }

        ///<summary>
        ///Any console data for this session
        ///</summary>
        [ApiMember(Description="Any console data for this session")]
        public virtual string ConsoleData { get; set; }

        ///<summary>
        ///The name of the hold queue for this call
        ///</summary>
        [ApiMember(Description="The name of the hold queue for this call")]
        public virtual string HoldQueueName { get; set; }

        ///<summary>
        ///The user ID who put this call on hold
        ///</summary>
        [ApiMember(Description="The user ID who put this call on hold")]
        public virtual string HeldByUserId { get; set; }

        ///<summary>
        ///The reason for the hold
        ///</summary>
        [ApiMember(Description="The reason for the hold")]
        public virtual SessionHoldReasons HoldReason { get; set; }

        ///<summary>
        ///The SID of the conference if in a conference call
        ///</summary>
        [ApiMember(Description="The SID of the conference if in a conference call")]
        public virtual string ConferenceSid { get; set; }

        ///<summary>
        ///The display name for this session
        ///</summary>
        [ApiMember(Description="The display name for this session")]
        public virtual string DisplayName { get; set; }

        ///<summary>
        ///The log entries for this session
        ///</summary>
        [ApiMember(Description="The log entries for this session")]
        public virtual List<SessionLogInfo> Log { get; set; }

        ///<summary>
        ///The members of this session
        ///</summary>
        [ApiMember(Description="The members of this session")]
        public virtual List<SessionMemberInfo> Members { get; set; }

        ///<summary>
        ///The callback number (typically used for SIP to User calls)
        ///</summary>
        [ApiMember(Description="The callback number (typically used for SIP to User calls)")]
        public virtual string CallbackNumber { get; set; }

        ///<summary>
        ///The ID of the endpoint that answered
        ///</summary>
        [ApiMember(Description="The ID of the endpoint that answered")]
        public virtual string AnsweredById { get; set; }

        ///<summary>
        ///Is this session incoming or outgoing?
        ///</summary>
        [ApiMember(Description="Is this session incoming or outgoing?")]
        public virtual SessionDirections Direction { get; set; }

        ///<summary>
        ///The phone number that this session is coming from (used with SMS chats)
        ///</summary>
        [ApiMember(Description="The phone number that this session is coming from (used with SMS chats)")]
        public virtual string FromPhoneNumber { get; set; }

        ///<summary>
        ///The Call SID of the most recently added conference participant
        ///</summary>
        [ApiMember(Description="The Call SID of the most recently added conference participant")]
        public virtual string MostRecentParticipantCallSid { get; set; }

        ///<summary>
        ///Was this session missed?
        ///</summary>
        [ApiMember(Description="Was this session missed?")]
        public virtual bool WasMissed { get; set; }

        ///<summary>
        ///The ring queue that the call is currently in
        ///</summary>
        [ApiMember(Description="The ring queue that the call is currently in")]
        public virtual string RingQueueId { get; set; }
    }

    public partial class SessionLogInfo
    {
        public virtual string Date { get; set; }
        public virtual string Message { get; set; }
    }

    public enum SessionMemberCallState
    {
        None,
        Ringing,
        Connected,
        Hold,
    }

    public partial class SessionMemberInfo
    {
        public virtual string Identity { get; set; }
        public virtual string EndpointId { get; set; }
        public virtual string DisplayName { get; set; }
        public virtual bool IsOriginalMember { get; set; }
        public virtual string AvatarUrl { get; set; }
        public virtual Dictionary<string, string> ApplicationData { get; set; }
        public virtual SessionMemberCallState CallState { get; set; }
        public virtual SessionMemberRoles Role { get; set; }
        public virtual string CallSid { get; set; }
        public virtual bool Muted { get; set; }
    }

    public enum SessionMemberRoles
    {
        None,
        Caller,
        Agent,
        Transfer,
    }

    public enum SessionQueueStates
    {
        None,
        Queued,
        Ringing,
        Connected,
        Hold,
        Disconnected,
    }

}

C# HoldSession DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .json suffix or ?format=json

To embed the response in a jsonp callback, append ?callback=myCallback

HTTP + JSON

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /sessions/{sessionId}/hold HTTP/1.1 
Host: team.evovoice.io 
Accept: application/json
Content-Type: application/json
Content-Length: length

{"callSid":"String","sessionId":"String","reason":"None"}

HTTP/1.1 200 OK
Content-Type: application/json
Content-Length: length

{"dialState":"None","callState":"Disconnected","queueState":"None","accountId":"String","accountName":"String","customerId":"String","customerBreadcrumb":[{"id":"String","name":"String"}],"customerName":"String","endpointId":"String","endpointName":"String","dateCompleted":"String","destination":"String","toAddress":"String","fromAddress":"String","fromName":"String","answeredByName":"String","queueMemberId":"String","channel":"Voice","ended":false,"outcome":"String","callSid":"String","consoleData":"String","holdQueueName":"String","heldByUserId":"String","holdReason":"None","conferenceSid":"String","displayName":"String","log":[{"date":"String","message":"String"}],"members":[{"identity":"String","endpointId":"String","displayName":"String","isOriginalMember":false,"avatarUrl":"String","applicationData":{"String":"String"},"callState":"None","role":"None","callSid":"String","muted":false}],"callbackNumber":"String","answeredById":"String","direction":"Incoming","fromPhoneNumber":"String","mostRecentParticipantCallSid":"String","wasMissed":false,"ringQueueId":"String","id":"String","dateCreated":"String","dateLastModified":"String","createdBy":"String","lastModifiedBy":"String"}