| Required role: | User |
| POST | /sessions |
|---|
import datetime
import decimal
from marshmallow.fields import *
from servicestack import *
from typing import *
from dataclasses import dataclass, field
from dataclasses_json import dataclass_json, LetterCase, Undefined, config
from enum import Enum, IntEnum
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class EntityInfo:
# @ApiMember(Description="The ID of the object")
id: Optional[str] = None
"""
The ID of the object
"""
# @ApiMember(Description="The date the object was created")
date_created: Optional[str] = None
"""
The date the object was created
"""
# @ApiMember(Description="The date the object was last modified")
date_last_modified: Optional[str] = None
"""
The date the object was last modified
"""
# @ApiMember(Description="The user that created this object")
created_by: Optional[str] = None
"""
The user that created this object
"""
# @ApiMember(Description="The user that last modified this object")
last_modified_by: Optional[str] = None
"""
The user that last modified this object
"""
class SessionDialState(str, Enum):
NONE = 'None'
ACTIVE = 'Active'
class SessionCallState(str, Enum):
DISCONNECTED = 'Disconnected'
RINGING = 'Ringing'
CONNECTED = 'Connected'
HOLD = 'Hold'
PASSIVE = 'Passive'
class SessionQueueStates(str, Enum):
NONE = 'None'
QUEUED = 'Queued'
RINGING = 'Ringing'
CONNECTED = 'Connected'
HOLD = 'Hold'
DISCONNECTED = 'Disconnected'
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CustomerBreadcrumb:
id: Optional[str] = None
name: Optional[str] = None
class FlowChannels(str, Enum):
VOICE = 'Voice'
CHAT = 'Chat'
FAX = 'Fax'
class SessionHoldReasons(str, Enum):
NONE = 'None'
TRANSFERRING = 'Transferring'
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class SessionLogInfo:
date: Optional[str] = None
message: Optional[str] = None
class SessionMemberCallState(str, Enum):
NONE = 'None'
RINGING = 'Ringing'
CONNECTED = 'Connected'
HOLD = 'Hold'
class SessionMemberRoles(str, Enum):
NONE = 'None'
CALLER = 'Caller'
AGENT = 'Agent'
TRANSFER = 'Transfer'
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class SessionMemberInfo:
identity: Optional[str] = None
endpoint_id: Optional[str] = None
display_name: Optional[str] = None
is_original_member: bool = False
avatar_url: Optional[str] = None
application_data: Optional[Dict[str, str]] = None
call_state: Optional[SessionMemberCallState] = None
role: Optional[SessionMemberRoles] = None
call_sid: Optional[str] = None
muted: bool = False
class SessionDirections(str, Enum):
INCOMING = 'Incoming'
OUTGOING = 'Outgoing'
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class SessionInfo(EntityInfo):
# @ApiMember(Description="The state of the session")
dial_state: Optional[SessionDialState] = None
"""
The state of the session
"""
# @ApiMember(Description="The call state of the session")
call_state: Optional[SessionCallState] = None
"""
The call state of the session
"""
# @ApiMember(Description="The queue state of the session")
queue_state: Optional[SessionQueueStates] = None
"""
The queue state of the session
"""
# @ApiMember(Description="The ID of the account associated with the flow")
account_id: Optional[str] = None
"""
The ID of the account associated with the flow
"""
# @ApiMember(Description="The name of the account associated with the session")
account_name: Optional[str] = None
"""
The name of the account associated with the session
"""
# @ApiMember(Description="The ID of the customer this session is associated with")
customer_id: Optional[str] = None
"""
The ID of the customer this session is associated with
"""
# @ApiMember(Description="The customer breadcrumb this session is associated with")
customer_breadcrumb: Optional[List[CustomerBreadcrumb]] = None
"""
The customer breadcrumb this session is associated with
"""
# @ApiMember(Description="The name of the customer this session is associated with")
customer_name: Optional[str] = None
"""
The name of the customer this session is associated with
"""
# @ApiMember(Description="The ID of the endpoint associated with this session")
endpoint_id: Optional[str] = None
"""
The ID of the endpoint associated with this session
"""
# @ApiMember(Description="The name of the endpoint associated with this session")
endpoint_name: Optional[str] = None
"""
The name of the endpoint associated with this session
"""
# @ApiMember(Description="The date the call completed")
date_completed: Optional[str] = None
"""
The date the call completed
"""
# @ApiMember(Description="The destination of the session (e.g. what was entered into the Dial box)")
destination: Optional[str] = None
"""
The destination of the session (e.g. what was entered into the Dial box)
"""
# @ApiMember(Description="The to address if any")
to_address: Optional[str] = None
"""
The to address if any
"""
# @ApiMember(Description="The from address if any")
from_address: Optional[str] = None
"""
The from address if any
"""
# @ApiMember(Description="The from name if any")
from_name: Optional[str] = None
"""
The from name if any
"""
# @ApiMember(Description="Answered by name (if any)")
answered_by_name: Optional[str] = None
"""
Answered by name (if any)
"""
# @ApiMember(Description="The ID of the queue member assigned to this call")
queue_member_id: Optional[str] = None
"""
The ID of the queue member assigned to this call
"""
# @ApiMember(Description="The flow channel")
channel: Optional[FlowChannels] = None
"""
The flow channel
"""
# @ApiMember(Description="Has the session ended")
ended: bool = False
"""
Has the session ended
"""
# @ApiMember(Description="The outcome of the call")
outcome: Optional[str] = None
"""
The outcome of the call
"""
# @ApiMember(Description="The twilio Call SID of this session")
call_sid: Optional[str] = None
"""
The twilio Call SID of this session
"""
# @ApiMember(Description="Any console data for this session")
console_data: Optional[str] = None
"""
Any console data for this session
"""
# @ApiMember(Description="The name of the hold queue for this call")
hold_queue_name: Optional[str] = None
"""
The name of the hold queue for this call
"""
# @ApiMember(Description="The user ID who put this call on hold")
held_by_user_id: Optional[str] = None
"""
The user ID who put this call on hold
"""
# @ApiMember(Description="The reason for the hold")
hold_reason: Optional[SessionHoldReasons] = None
"""
The reason for the hold
"""
# @ApiMember(Description="The SID of the conference if in a conference call")
conference_sid: Optional[str] = None
"""
The SID of the conference if in a conference call
"""
# @ApiMember(Description="The display name for this session")
display_name: Optional[str] = None
"""
The display name for this session
"""
# @ApiMember(Description="The log entries for this session")
log: Optional[List[SessionLogInfo]] = None
"""
The log entries for this session
"""
# @ApiMember(Description="The members of this session")
members: Optional[List[SessionMemberInfo]] = None
"""
The members of this session
"""
# @ApiMember(Description="The callback number (typically used for SIP to User calls)")
callback_number: Optional[str] = None
"""
The callback number (typically used for SIP to User calls)
"""
# @ApiMember(Description="The ID of the endpoint that answered")
answered_by_id: Optional[str] = None
"""
The ID of the endpoint that answered
"""
# @ApiMember(Description="Is this session incoming or outgoing?")
direction: Optional[SessionDirections] = None
"""
Is this session incoming or outgoing?
"""
# @ApiMember(Description="The phone number that this session is coming from (used with SMS chats)")
from_phone_number: Optional[str] = None
"""
The phone number that this session is coming from (used with SMS chats)
"""
# @ApiMember(Description="The Call SID of the most recently added conference participant")
most_recent_participant_call_sid: Optional[str] = None
"""
The Call SID of the most recently added conference participant
"""
# @ApiMember(Description="Was this session missed?")
was_missed: bool = False
"""
Was this session missed?
"""
# @ApiMember(Description="The ring queue that the call is currently in")
ring_queue_id: Optional[str] = None
"""
The ring queue that the call is currently in
"""
# @ApiMember(Description="The SHAKEN/STIR status for this session if it was an inbound or outbound call")
stir_stat: Optional[str] = None
"""
The SHAKEN/STIR status for this session if it was an inbound or outbound call
"""
# @Api(Description="Create a new session")
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class NewSession(IPost):
"""
Create a new session
"""
# @ApiMember(Description="A display name for this session")
display_name: Optional[str] = None
"""
A display name for this session
"""
# @ApiMember(Description="The type of session")
channel: Optional[FlowChannels] = None
"""
The type of session
"""
# @ApiMember(Description="The session direction (defaults to Outgoing)")
direction: Optional[SessionDirections] = None
"""
The session direction (defaults to Outgoing)
"""
# @ApiMember(Description="The current session call state (defaults to Connected)")
call_state: Optional[SessionCallState] = None
"""
The current session call state (defaults to Connected)
"""
# @ApiMember(Description="The From address for the session (defaults to user's email)")
from_address: Optional[str] = None
"""
The From address for the session (defaults to user's email)
"""
# @ApiMember(Description="The From name for the session")
from_name: Optional[str] = None
"""
The From name for the session
"""
# @ApiMember(Description="The To address for the session")
to_address: Optional[str] = None
"""
The To address for the session
"""
# @ApiMember(Description="Parent session (e.g. for billing purposes)")
parent_session_id: Optional[str] = None
"""
Parent session (e.g. for billing purposes)
"""
# @ApiMember(Description="Specify a customer to associate with this session")
customer_id: Optional[str] = None
"""
Specify a customer to associate with this session
"""
# @ApiMember(Description="Attempt to associate the session with this customer. Unlike CustomerId this will not throw an exception if invalid, it will simply default to null. Must be a valid customer ID within this account")
maybe_customer_id: Optional[str] = None
"""
Attempt to associate the session with this customer. Unlike CustomerId this will not throw an exception if invalid, it will simply default to null. Must be a valid customer ID within this account
"""
# @ApiMember(Description="Start a chat session with a specified user/team (e.g. user:userid or team:teamid)")
with_address: Optional[str] = None
"""
Start a chat session with a specified user/team (e.g. user:userid or team:teamid)
"""
# @ApiMember(Description="Use the specified caller ID (if dialing out)")
from_phone_number: Optional[str] = None
"""
Use the specified caller ID (if dialing out)
"""
# @ApiMember(Description="The dialed destination value")
destination: Optional[str] = None
"""
The dialed destination value
"""
# @ApiMember(Description="User email addresses to add as members")
member_email_addresses: Optional[List[str]] = None
"""
User email addresses to add as members
"""
# @ApiMember(Description="Start the session's flow?")
start_session: bool = False
"""
Start the session's flow?
"""
# @ApiMember(Description="The caller ID override for this session for customer assignment purposes, actual caller ID will get assigned when the Twilio session is created")
caller_id_override: Optional[str] = None
"""
The caller ID override for this session for customer assignment purposes, actual caller ID will get assigned when the Twilio session is created
"""
To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
POST /sessions HTTP/1.1
Host: team.evovoice.io
Accept: text/csv
Content-Type: text/csv
Content-Length: length
{"displayName":"String","channel":"Voice","direction":"Incoming","callState":"Disconnected","fromAddress":"String","fromName":"String","toAddress":"String","parentSessionId":"String","customerId":"String","maybeCustomerId":"String","withAddress":"String","fromPhoneNumber":"String","destination":"String","memberEmailAddresses":["String"],"startSession":false,"callerIdOverride":"String"}
HTTP/1.1 200 OK
Content-Type: text/csv
Content-Length: length
{"dialState":"None","callState":"Disconnected","queueState":"None","accountId":"String","accountName":"String","customerId":"String","customerBreadcrumb":[{"id":"String","name":"String"}],"customerName":"String","endpointId":"String","endpointName":"String","dateCompleted":"String","destination":"String","toAddress":"String","fromAddress":"String","fromName":"String","answeredByName":"String","queueMemberId":"String","channel":"Voice","ended":false,"outcome":"String","callSid":"String","consoleData":"String","holdQueueName":"String","heldByUserId":"String","holdReason":"None","conferenceSid":"String","displayName":"String","log":[{"date":"String","message":"String"}],"members":[{"identity":"String","endpointId":"String","displayName":"String","isOriginalMember":false,"avatarUrl":"String","applicationData":{"String":"String"},"callState":"None","role":"None","callSid":"String","muted":false}],"callbackNumber":"String","answeredById":"String","direction":"Incoming","fromPhoneNumber":"String","mostRecentParticipantCallSid":"String","wasMissed":false,"ringQueueId":"String","stirStat":"String","id":"String","dateCreated":"String","dateLastModified":"String","createdBy":"String","lastModifiedBy":"String"}